Service Policy

Welcome to Dad’ll Fix-It Mobile RV Service. We want every customer to feel confident, informed, and taken care of. Below is an overview of how our services work and what you can expect when booking with us.

1. Mobile Service Area

We provide mobile RV service within Northern Oregon/Southern Washington.

Jobs outside our normal radius may include a travel fee, which will be discussed upfront.

2. Scheduling & Appointments

  • Appointments can be requested through our website, phone, or email.

  • We do our best to arrive on time, but mobile services may be affected by weather, traffic, or previous job delays.

  • If we need to reschedule, we’ll communicate as early as possible.

  • You must be present (or have arranged access) during your appointment unless discussed otherwise.

3. Estimates & Pricing

  • All services begin with an assessment and estimate.

  • Estimates may change if additional issues are discovered during inspection, but you’ll always be notified before we proceed.

  • Labor rates, diagnostic fees, and parts costs will be clearly communicated.

  • Payment is due in two parts - the first 50% of your total will be due at approval of estimate in order to reserve your appointment. If for any reason there is a cancellation, your money will be fully refunded. The remaining 50% will be due once the service is completed. This is subject to change based on job.

4. Parts & Materials

  • We use quality, reliable parts appropriate for your RV or vehicle.

  • Customers may request specific brands or supply their own parts; however:

    • We cannot guarantee parts we did not supply.

    • Additional labor may apply if supplied parts are incorrect or defective.

5. Payment Terms

We accept:

  • Cash

  • Card

  • Mobile payment (e.g., Venmo, Cash App, etc.)

  • Invoice (when pre-approved)

  • Payment is due in two parts - the first 50% deposit of your total will be due at approval of estimate in order to reserve your appointment. If for any reason there is a cancellation, your money will be fully refunded. The remaining 50% will be due once the service is completed. This is subject to change based on job.

6. Cancellations & Rescheduling

We understand plans change!

Please give us as much notice as possible. Same-day cancellations may incur a fee, especially if we’ve already traveled to your location.

7. Warranty & Guarantee

We stand behind our work.

  • Labor is covered by a 30-day workmanship guarantee.

  • Parts are covered according to the manufacturer’s warranty.

  • Warranty does not cover:

    • Customer-supplied parts

    • Pre-existing issues

    • Damage caused by misuse, wear and tear, or unrelated failures

If something doesn’t seem right after a repair—please contact us right away. We want the chance to make it right.

8. Safety & Environment

Safety matters.

If the worksite is unsafe or conditions prevent proper repairs, we may reschedule.

We follow environmental guidelines for disposal of fluids and materials.

9. Limitations

As a mobile service, there are certain repairs we may not be able to complete onsite due to space, equipment, or complexity. If so, we’ll recommend the best next step.

10. Customer Responsibilities

To help ensure smooth service, customers agree to:

  • Provide access to the RV/vehicle

  • Ensure pets and personal belongings are secured

  • Disclose any known issues or modifications

  • Notify us of any special instructions (parking, gate codes, etc.)

11. Contact

For questions, concerns, or support, reach out anytime:

📧 dadlloverland@gmail.com

📞 541-852-2988